RETURN POLICY.
All products purchased at “www.frisafran.com” may be returned and refunded provided that you inform us of your intention to return the product(s) purchased and the rest of the conditions established in this section are met.
FRISAFRAN is not responsible for processing the collection with the transport company of the products you wish to return, except for products that are damaged, in poor condition or damaged by the carrier. In this case, after checking the damage to the product and providing documentation with photographs, the amount of the return will be refunded.
1. Right of withdrawal:
In the event that the return or exchange is not due to a defect or error in the product, we accept returns within the first 15 calendar days from the date of receipt.
The value of the goods will be refunded once we have verified that they are in good condition at our warehouse. The customer must assume the cost of return shipping, which is €4.95* for national shipments.
*There are cases in which the shipping cost may vary. This is always the case if the order has a shipping cost and this shipping cost is different from €4.95. For example, if the user purchases a product with a shipping cost of €7.95 (this information appears at the time of purchase), the voluntary return costs would be €7.95.
Once we receive the product and have verified that everything is correct, we will refund the amount less the return costs or, if the user prefers (after prior communication with him), we can refund the full amount in the form of a discount code for the next purchase.
FRISAFRAN must refund the amount , as indicated in Law 3/2014 of March 27, on trade regulation, article 107, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the merchandise was returned. The refund will be made by the same means of payment used for the initial transaction.
2. Damaged products
In the event that the return or exchange is due to the product being damaged or broken due to transportation,
Please contact us as soon as possible to arrange for the replacement/credit of the products. The customer will not be responsible for any costs.
3. Incorrect products
If the return is due to the fact that the product received is not the one requested, a return or exchange can be processed.
within the first 15 calendar days from the date of receipt. However , you must notify us as soon as possible so that we can process the exchange for the correct product. The customer does not have to pay return costs.
4. Products with incorrect/incomplete information
In the event that the return is due to the fact that the product received does not conform to the information indicated in
the website, a return or exchange can be made within the first 15 calendar days from the date of receipt. However, you must notify us as soon as possible so that it can be processed. The customer does not have to pay return costs.
5. Defective products
In the case of defective products, FRISAFRAN will proceed, as appropriate and depending on the condition of the product, responding itself or through the supplier/distributor/manufacturer, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.
FRISAFRAN will be liable for any lack of conformity that becomes apparent within a period of two years from delivery.
The consumer and user must inform the seller of the lack of conformity within two months from
who had knowledge of it.
How is the money refunded?
The refund of the amount will be made to the same card or PayPal account with which the order was paid. In the case
If payment is made by cash on delivery or bank transfer, you will be asked for your account number and IBAN so that we can make the payment. We may withhold reimbursement until we have received the goods back or until you have supplied proof of having sent back the goods, whichever is the earliest. You will only be liable for any decrease in value of the goods resulting from the handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Special cases
1. In the event that the customer rejects the merchandise once here, the amount will be refunded.
of the products. FRISAFRAN reserves the right to charge the customer for the return costs.
